Made-to-order items are sold on a non-cancelable, non-returnable basis.
Stock items may be returned within 30 days of purchase. Must be unopened and in resalable condition. A 35% restocking fee will be applied. An RMA number must be issued prior to the return and is valid for 30 days from the date of issue.
All products are custom manufactured for each customer. Once production has commenced, there can be no cancellations of orders. Orders must be canceled within 1 business day of receipt of the purchase order.
Repair & Alteration Policy:
We take great pride in the quality of our products and their ability to stand up to the demands of the clinical environment. We are here to help keep your Bar-Ray aprons in working condition and offer a wide range of repairs and alteration services.
Bar-Ray will only repair aprons manufactured by Bar-Ray within 5 years from the purchase date. If deemed to be a warranty issue related to a manufacturer’s defect, there will be no charge. We will only replace Velcro on aprons no more than 5 years old. Accessories can be added to an existing apron within the first 6 months of purchase. Alterations on Tailored Aprons are free of charge within the first 60 days after purchase. After 60 days, charges will be assessed for all alterations. No alterations on aprons more than 6 months from the purchase date.
Any apron needing repair/alteration after 60 days of purchase, will be sent to Radiological Care Services for a deep cleaning prior to coming back to Bar-Ray.
Aprons can be returned for minor repairs to binding, stitching, and outer straps for up to 5 years from purchase. All returns must be authorized by Bar-Ray prior to returning the item. The RMA number is valid for 30 days from the issue date. The serial number and reason for the repair may be required. In some situations, pictures may be necessary.
Eyewear repairs are allowed for 2 years from the date of purchase. The type of repair available is limited to eyewear purchased from Bar-Ray. Prices and repairs available vary based on the style and repairs being made. All returns must be authorized prior to returning the item. An RMA number is valid for 30 days from the issue date. The serial number and reason for the repair will be required. Bar-Ray will replace one lens; however, if both lenses need to be replaced, a new pair of glasses must be purchased.
Tailored aprons may be returned for no charge alterations within 60 days from the date of shipment. All alterations to fit must be authorized prior to return and require an RMA number, valid for 30 days from the issue date. All alterations to fit will be assessed a fee after 60 days and for up to 6 months from purchase. The serial number and reason for the alteration will be required, and in some situations, pictures will be required.
Racks, table pads, positioners, barriers, and other similar products are not eligible for repair.
Disposal of an apron, thyroid shield, accessories, and drapes disposal will incur charges.
Disposals are to be charged separately; the price of a replacement item may not be reduced to reflect the disposal charge.
Customer Care will continue to administer and track how many aprons a customer has purchased over the previous 12 months so they can charge the lower price associated with the replacement.
The warranty does not cover damage as a result of normal wear, abuse, abrasion, or failure to follow care and use instructions. Seller hereby disclaims all other warranties, either expressed or implied. Modifications to garments made by the facility or wearer voids all warranties.
|Radiation Protection Garments||2 years against manufacturer’s defects|
|Eyewear (Standard, Nike, Laser & Safety)||1 year against manufacturer’s defects|
|Apron Racks||1 year against manufacturer’s defects|
|Portashields||1 year against manufacturer’s defects|
|Barriers||1 year against manufacturer’s defects|
|Toboggan Arm||1 year against manufacturer’s defects|
|Disposable Caps/Hoods||2 years against manufacturer’s defects|
|XGuard & FreeGuard Gloves||3 years against manufacturer’s defects|
Products ship throughout the United States via Federal Express ground (FOB destination) unless otherwise specified. Title and risk of loss or damage will transfer from seller to customer upon delivery of goods for all transactions shipped on seller’s accounts. Customer shall notify seller of any shipping damage or missing items within 5 business days of receipt of shipment. Eyewear claims made within 30 days of delivery will be repaired at no charge.
Bar-Ray’s made-to-order items will ship within 6 weeks of receiving your completed order. Please contact Bar-Ray Customer Care if an earlier ship date is requested. Stock items are shipped within 1 business day of receipt of your completed order.